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    "slug": "return-and-refund-policy",
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        "rendered": "<p><\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-background-background-color has-background is-layout-constrained wp-container-core-group-is-layout-392eb801 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Return and Exchange Policy<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\" style=\"margin-top:16px\"><\/p>\n\n\n\n<p>If you are not satisfied with your purchase, you can request a return or exchange within <strong>30 days of receiving the item<\/strong>. Requests submitted after this period will not be accepted. Please contact us first via email at <strong><a>shop@homix-shop.com<\/a><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return and Exchange Conditions<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items returned without prior authorization will not be accepted.<\/li>\n\n\n\n<li>Returns must be made within <strong>30 days of receipt<\/strong>.<\/li>\n\n\n\n<li>All items must be in their original condition, unused, with tags attached, and in the original packaging. A receipt or proof of purchase is required.<\/li>\n\n\n\n<li>When returning items, customers should use a shipping method that includes tracking information.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Non-Returnable Items<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sale items and gift cards are non-refundable.<\/li>\n\n\n\n<li>Items damaged or lost due to customer mishandling are not eligible for a refund.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>General Return Process<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Initiate a Return<\/strong>: Email us at <strong><a>shop@homix-shop.com<\/a><\/strong> with photos and\/or videos of the product along with your order number. Our customer service team will review your request within 3 business days.<\/li>\n\n\n\n<li><strong>Returning the Item<\/strong>: If your return is approved, we will provide you with the return address and shipping instructions. (<strong>Note:<\/strong> Items returned without prior authorization will not be accepted). We recommend using a shipping method that includes tracking and signature confirmation, as we are not responsible for lost return shipments.<\/li>\n\n\n\n<li><strong>Refund or Exchange<\/strong>: Once we receive your return, we will inspect the item within <strong>3-5 business days<\/strong> and proceed with a replacement (for exchanges) or issue a refund.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Costs<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is due to our mistake (e.g., wrong item sent, product defect), we will refund the full amount, including return shipping costs.<\/li>\n\n\n\n<li>If the return is due to the buyer\u2019s reason (e.g., incorrect size, change of mind), the buyer will be responsible for the return shipping costs.<\/li>\n\n\n\n<li>No restocking fee applies for returned products.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refunds<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<\/li>\n\n\n\n<li>If approved, the refund will be processed within <strong>2-3 business days<\/strong> to the original payment method.<\/li>\n\n\n\n<li>If you have not received your refund within this timeframe, please check your bank account, then contact your bank or credit card provider. Processing times may vary.<\/li>\n\n\n\n<li>If you have completed these steps and still have not received your refund, please reach out to us at <strong><a>shop@homix-shop.com<\/a><\/strong>.<\/li>\n\n\n\n<li><strong>Note:<\/strong> Original shipping costs are non-refundable.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Order Cancellations<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may cancel your order if you contact us immediately after purchase.<\/li>\n\n\n\n<li>If the payment has been completed and the package has <strong>not<\/strong> yet been shipped, you can cancel your order and receive a full refund.<\/li>\n\n\n\n<li>Orders <strong>cannot<\/strong> be canceled once they have been shipped.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>For Any Questions Regarding Returns and Refunds, Contact Us:<\/strong><\/h3>\n\n\n\n<p class=\"has-text-align-center\" style=\"margin-top:16px\">\ud83d\udce7 <strong>Email:<\/strong> <a>shop@homix-shop.com<\/a><br>\ud83d\udcde <strong>Phone:<\/strong> +49 173 8620696<br>\ud83c\udfe2 <strong>Address:<\/strong> Josef-Niederpr\u00fcm-Stra\u00dfe 1a, 54634 Bitburg, Germany (<strong>Note:<\/strong> This is not the return address)<br>\u23f0 <strong>Business Hours:<\/strong> Monday &#8211; Friday, 9:00 a.m. &#8211; 5:00 p.m. GMT +1<\/p>\n<\/div>\n<\/div>",
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