Shipping Policy

We strive to provide the best shopping experience for our customers in Germany and are committed to offering excellent service. As part of this commitment, we provide free shipping within Germany.

Processing Time for Orders

Processing time refers to the period between when a customer places an order and when the seller hands the order over to the delivery service.

Orders are generally dispatched within 1-2 business days after confirmation and payment.
Orders placed on weekends may experience slight delays.
Our warehouse operates Monday to Friday during normal business hours, excluding public holidays. We take necessary steps to minimize shipping delays.

Shipping Costs and Delivery Time

Country	Estimated Shipping Time	Shipping Fee	Courier Service
Germany	2-4 working days	Free Shipping	DHL Express

Total Delivery Time = Processing Time + Shipping Time (varies by location)

Shipping Location

We currently only deliver within Germany.
Delivery to PO Boxes or APO/FPO/DPO addresses is not available.
International shipping is not available at this time.

Shipment Tracking

You will receive an email notification once your order has been shipped.
A tracking number will be provided and activated within 24 hours (may take longer during holidays or special events).
Tracking updates may take 48 to 72 hours to reflect on the system.
If you experience difficulties tracking your order, please contact us, and we will resolve the issue within 48 hours.

Delayed Deliveries

If your order is delayed beyond the estimated delivery time, please reach out to us at shop@homix-shop.com. We will immediately contact the courier service to investigate and provide you with an update.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing your purchase.
If your order has not yet been shipped, we can cancel it and provide a full refund.
Orders cannot be canceled once they have been shipped.

Customs Duties

In rare cases, orders may be subject to customs fees imposed by the German government. These charges are the responsibility of the customer.
Unfortunately, we have no control over customs authorities or their regulations.
For more details, please contact your local customs office.

VAT and GST

VAT and GST are already included in the product price.

For Any Questions Regarding Shipping, Contact Us:

📧 E-Mail: shop@homix-shop.com
📞 Telefon: +49 173 8620696
🏢 Address: Josef-Niederprüm-Straße 1a, 54634 Bitburg, Deutschland
⏰ Business Hours: Montag - Freitag, 9:00 - 17:00 Uhr GMT +1