Guarantee Policy

Unter HOMIX, we are dedicated to providing our customers with high-quality kitchen and home products. We stand behind our products and offer warranty services to ensure your satisfaction and peace of mind.

Warranty Coverage

We provide a warranty on eligible products against defects in materials and workmanship. The duration and specific terms may vary depending on the product. The warranty period begins on the date of purchase.

How to Make a Warranty Claim

1. Contact Us

If you experience an issue with a product covered by our warranty, please reach out to us as soon as possible.

📧 E-Mail: shop@homix-shop.com
📞 Telefon: +49 173 8620696

Provide us with the details of your order and a description of the issue.

2. Evaluation & Resolution

Our team will assess your warranty claim and may request additional information such as photos or videos to evaluate the issue. We will review your claim promptly and work toward a suitable resolution.

3. Warranty Services

If your claim is approved, we will offer one of the following solutions:

  • Repair: We may suggest a repair method to fix the issue.
  • Replacement: If a repair is not possible, we may provide a replacement product of equal or similar value.
  • Refund: In certain cases, we may offer a full or partial refund of the purchase price.

Exclusions & Limitations

Please note that our warranty does not cover:
❌ Damage caused by incorrect installation, misuse, or improper maintenance.
❌ Any modifications or alterations to the product.
❌ Damage resulting from accidents, misuse, or abuse.

The warranty is non-transferable and applies only to the original purchaser. Proof of purchase may be required to process a claim.

Disclaimer

HOMIX shop reserves the right to modify or discontinue warranty coverage at any time without prior notice. Our warranty is in addition to any consumer protection rights you may have under applicable laws. These rights remain unaffected.

Contact Us

If you have any questions regarding our warranty policy, please reach out! We respond within 24 hours.

📧 E-Mail: shop@homix-shop.com
📞 Telefon: +49 173 8620696
🏢 Geschäftsadresse: Josef-Niederprüm-Straße 1a, 54634 Bitburg, Deutschland
📬 Return & Exchange Address: (Please contact us before returning any product)

⏰ Arbeitszeiten: Montag - Freitag, 9:00 - 17:00 Uhr GMT +1